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change dismissal 139 40, 141 42
coaching 114 16
communication 5 emotional intelligence 28 29
competence 4 empowering people 49
competency framework 4 5 engagement 47 48
controlling 13 14 equity 123
customer focus 5 expectancy theory 39 40
extrinsic motivation 37
decentralization 53
decisive, being 15 17 fairness 123
delayering 53 felt-fair principle 123
delegation financial rewards 42 44, 122
advantages of 68 69 flexibility 5, 53
approaches to 69 followers 28 29
choosing who does the work
71 72 getting things done through people
defined 67 68 3
difficulties 69 goal theory 39
Index  % 153
halo effect 88 managers
horns effect 88 attributes of success 7
induction training 110, 112 key aspects 7
instruction 117 19 and leaders 18 19
interviewing see selection responsibility for helping people
interviewing to earn and develop 105
intrinsic motivation 37 role of 3
managerial effectiveness
job design 54 managing change
job instruction 117 19 approaches to 130 32
communicating plans for
leaders 134 35
and followers 28 29 resistance to change 132 34
good leaders 24 26 managing performance
and managers 18 continuous process of 96 97
post-heroic 22 importance of 90
roles 20 performance planning 92 93
leadership performance review meetings
checklists 32 33 97 104
competencies 5, 26 process of 91 92
defined 18, 34 mentoring 116 17
effectiveness 18 19 motivating people 34 35
and emotional intelligence motivation
28 29 approaches to 42 44, 47
Jack Welch on 21 22 defined 35 36
and management 18 extrinsic 37
path-goal model 21, 23 intrinsic 37
skills. assessment of 30 and leadership 27
skills, development of 29 30 messages of motivation theory
styles 22 24 41
three-circle model 20 21 process of 36 37
learning theories 38 40
conditions for effective learning
106 07 needs 38
continuous 112 negative behaviour, handling of
contracts 112 13 approaches to 147
and delegation 112 causes of 143
formal 108 dealing with 143 47
informal 109 form of 142
needs 110 non-financial rewards 44 47,
promoting 109 10 122
self-managed learning
107 08 objectives
specification 111 defined 93
Loo-Tzu 24 25 good objectives 95
objective-setting 95 96
making things happen 8 9 types of 93 95
management organizing
and leadership 18 aim 51 52
154  % Index
guidelines 52 54 rewarding people
process of 50 51 approaches to 121 22
financial rewards 122 24
path-goal model of leadership 21, fixing grades and rates of pay
23 124 25
pay non-financial rewards 122
fixing rates 124 reviewing pay 125 28
reviewing 125 28 role 53
people role objectives 93
motivating 34 35 role profiles 55 59
as a resource 3
people problems, handling of selection interviewing
absenteeism 137 39 approach to 78
approach 136 assessing the data 87
disciplinary issues 139 42 biographical approach 82
performance concluding 88 89
improvement 94 95 content of an interview 79 81
indicators 6 7 criteria-based interviewers
management of 91 92 82 83
monitoring 74 75 nature of 77 78
planning 92 93 planning the interview
performance management 91 82 83
performance-related pay 34 preparing for the interview 81
performance review meetings questioning 83 87
conducting 99 100 span of control 53
issues, dealing with 103 self-managed learning 107 08
nature of 97
objectives of 97 98 targets 93
performance review skills teams
100 assessment of performance
preparing for 98 99 63 65
questions 101 03 characteristics of 61 62
personal development planning defined 61
113 14 effectiveness 62 66
personality 9 team building 60
planning teamwork
as a competency 5 achievement of 65 66
prioritizing 11 13 assessment of 32 33
problem solving as a competency 5
as a competency 5 defined 61
techniques 14 15 organization of 52 53
three-circle model of leadership
quality of working life 38 20 21
timekeeping 147 48
recognition 44 46
responsibility 46 under-performers 148 49
reward system
defined 120 21 Welch, Jack 21 22
managing without 128 29 work objectives 93 [ Pobierz całość w formacie PDF ]